Home  Faqs |
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Faqs
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Q: Can I receive my statements via email |
A: Yes |
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Q: Why do I get the message “invalid card” when I try to use my ATM card |
A: That message comes up when the initial PIN has not been changed |
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Q: Can I withdraw from any branch on my savings account |
A: Yes |
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Q: Can I view my accounts online? |
A: Yes. Simply visit the customer service desk in any of our branches and request for the service. You will be required to fill a request form after which a PIN mailer will be made available to you within 24-48 hours in the branch from which you request originates. |
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Q: What do I do when I use another bank’s ATM and my account is debited even though the machine did not dispense cash |
| A: Report the case to your branch immediately. You would usually get a refund within 5 working days |
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Q. Where Can the ATM Card be used? |
A. The ATM card can be used at any ATM located in UnityBank branches located nationwide to withdraw cash, as well as PoS Terminals at selected merchant locations for the purchase of goods and services. |
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Q. How do I use the ATM Card at a PoS Terminal? |
A. The card is swiped through the terminal and the PIN inputted. If sufficient funds are available, the transaction is completed and the cardholder’s account debited on-line, real-time. 2 receipts are printed, one for the cardholder and the other for the merchant. |
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Q. How do I apply for a card? |
A. The customer requests for an ATM card and fills out the forms indicating which of his/her personal accounts should be linked to the card. The personalized card is produced along with the secret PIN which is enclosed in a tamper-proof envelope. On collection of both card and PIN, the customer can activate the card at the nearest ATM. Our Customer Service staff are available at branches with ATMs to assist customers |
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Q. How do I use the Card at an ATM? |
A. The cardholder inserts his card and inputs his PIN. A menu comes up on the screen showing the different options and the cardholder selects the option required such as cash withdrawal, balance enquiry, mini statement etc. The cardholder selects the option desired. If cash, the amount required is inputted. If the balance in the cardholder’s account is sufficient to accommodate the amount requested, the transaction goes through and the cash is paid. If funds are insufficient, the transaction is rejected. A receipt is printed and cardholder collects his card back or proceeds to do other transactions. There are limits to the number of times and how much you can withdraw from your account on a daily basis. |
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Q. What are the benefits of the ATM Card? |
A. It is convenient to use. The card is accepted, not only at UnityBank ATMs but also at ‘QuickCash’ ATMs.
The cardholder need not make a visit to the bank to withdraw cash or check his balance
The card gives the cardholder access to his account 24 hours a day, even during public holidays. |
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Q. What do I do in the event that my card is lost/stolen/misplaced? |
A. Report immediately to your nearest UnityBank branch. Your card will be hot listed and a new card issued to you |
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Q. Who can get an ATM Card? |
A. Any individual who maintains an account with UnityBank is eligible to own a card. Also sole proprietorship companies with only one signatory to the account can apply. You can tie up to 2 of your individual accounts to a card. |
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